Refund and Cancellation Policy
🧾 Refund and Cancellation Policy — C SENSE
At C SENSE, customer satisfaction is our top priority. Please go through our updated policy for refunds, cancellations, and returns.
🚫 Cancellation Policy
Order Cancellation: You can cancel your order within 24 hours of placing it, as long as it hasn’t been shipped.
How to Cancel: Contact our support at csensesuport@gmail.com or call us at +91 9973654673.
Charges: No cancellation charges if cancelled within the time limit.
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🔁 Return & Refund Policy
Return Eligibility: Items can be returned within 7 days from the date of delivery.
Condition: Product must be unused, in original packaging, and in perfect condition.
Refund Time: Once the returned item is received and verified, refunds are processed within 5–7 business days.
Refund Mode: Amount will be refunded to the original payment method.
Shipping Charges: Non-refundable unless the item was defective or damaged.
Return Process: Email us with your order ID and reason for return at csensesuport@gmail.com
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❌ Non-Returnable Items
Customized or personalized products
Items on sale or clearance (unless defective)
Products damaged due to misuse
Perishable items
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📦 Damaged or Defective Products
If you receive a damaged or defective item, send us clear photos at csensesuport@gmail.com within 48 hours of delivery. We’ll replace or refund it at no extra cost.
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📞 Contact Details
Email: csensesuport@gmail.com
Phone: +91 9973654673
Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM
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Last Updated: 30 July 2025
We res
erve the right to update this policy at any time without prior notice.